Returns

Right of withdrawal: 14-day cooling-off period

• If you buy as a consumer, you can withdraw from the contract within 14 days without giving any reason.
• The withdrawal period starts on the day after you, or someone you have designated for that purpose (not the carrier), have received the product. If the products of one order arrive separately, the withdrawal period starts on the day after you have received the last product.
• The right of withdrawal applies to all products in our web shop. It does not apply if you buy for your business.
• During the withdrawal period, handle the product and its packaging with care. Only unpack the product and examine it as you would in a shop. If you go further, you are liable for any diminished value that results.

How to withdraw

• The easiest way to withdraw is the "Withdraw from contract here" button. You find it at the bottom of every page of the web shop, and in your account with every order. Enter your name, your order and your email address and confirm your withdrawal. You receive an acknowledgement of receipt by email, with the content of your withdrawal and the date and time you sent it.
• You can also send a clear statement by email to info@racktrace.io or by post to HobbyDeals, de savornin lohmanstraat, 16, 4571 KH axel, Netherlands. Then state your name, your order number and the products you are returning. You may use the model withdrawal form below, but you do not have to. If you withdraw by email, we confirm receipt by email.
• You are in time if you send your withdrawal before the withdrawal period has expired.

Sending the product back

• Send the product back without undue delay, and at the latest within 14 days of the day on which you withdraw from the contract, to HobbyDeals, de savornin lohmanstraat, 16, 4571 KH axel, Netherlands. You are in time if you send the product before those 14 days have expired.
• If possible, send the product back in its original condition and packaging, with all its parts.
• Keep the proof of postage. You must be able to show that you withdrew and sent the product back in time.

Cost of returning

• If you withdraw from the contract, you pay the direct cost of returning the product yourself.
• If the product does not conform to the contract, for example because it arrived broken or damaged or because it is not what you ordered, the cost of returning it is ours. Please email us first; see "A defective product" below.

Refund

• We refund everything you paid for the order, including the shipping costs of the delivery, within 14 days of the day on which we received your withdrawal.
• We refund you using the same means of payment you used, unless you have expressly agreed otherwise. The refund costs you nothing.
• We may withhold the refund until we have received the product back, or until you have shown that you have sent it back, whichever is earlier.
• If the product has lost value because you used it more than was necessary to examine it, we may deduct that loss of value from the refund.

A defective product

If a product is broken, arrived damaged or is not what you ordered, email info@racktrace.io with your order number, a description and, if possible, a photo. The legal guarantee then applies: you are entitled to repair or replacement, and if that is not possible, to a price reduction or termination. This is set out in article 9 of our terms and conditions. This is separate from the withdrawal period and also applies after it.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To HobbyDeals, de savornin lohmanstraat, 16, 4571 KH axel, Netherlands, info@racktrace.io:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.